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As logistics experts, we fully understand the impact that delays in border clearances can have on your business. So, we harness our deep expertise, extensive resources, vast networks and strong relationships to make sure your international shipment clears customs and quarantine barriers as smoothly and quickly as possible. 

We can provide our customs and border services in association with our comprehensive range of international freight transport services, as a component of our vessel husbandry services or as part of a fully integrated supply chain solution. We also offer a comprehensive range of warehousing and storage solutions, including bonded warehousing.

Our customs and border management services include:

Customs Brokerage & Clearance

With our extensive knowledge of customs clearance and documentation requirements around the world, we will help expedite the delivery of your shipment, avoiding costly and inconvenient delays.

Our global end-to-end logistics capability means we can arrange the transhipment or local delivery of your cleared goods through our integrated Toll network. Alternatively, we can provide you with bonded warehousing.

Whether you are an importer or exporter, an organisation needing a reliable and efficient international supply chain solution, or you simply want to make sure a piece of vital equipment is delivered internationally as quickly as possible, we will take care of the customs processes and cross-border formalities for you.

Our customs brokerage and clearance services include:

  • tariff classification and duty file maintenance
  • import and export clearance
  • duty drawback application
  • pre-shipment authorisation and pre-clearance
  • export document preparation
  • transhipment permit processing
  • electronic connection to customs/electronic filing
  • consulting services and advice
  • immediate visibility of your shipments through our track and trace system

We can also assist you in the event of a customs audit. The information captured in our database allows us to cross-reference shipments, customs entry numbers, orders and products. This capability can save considerable time during a customs audit or when completing duty drawbacks.


Quarantine Management

Our quarantine management services are designed to ensure your cargo receives border clearance as quickly as possible, minimising delays and equipment downtime. Depending on your requirements, we can either manage the entire quarantine process for you or we can act in a supervisory role. 

Our quarantine services include:

Quarantine Management

We offer quarantine inspections, preparation and packing. We can also provide you with quarantine management advice on the preparation and selection of:

  • cargo
  • equipment
  • packaging
  • site inspection and preparation
  • storage and departure points
  • suitable routes

As part of our quarantine management consultancy service, we can prepare Quarantine Management Plans and Equipment Importation Plans for you. And we can provide your staff with quarantine management education programs.

Quarantine Cleaning

With a network of cleaning facilities at our disposal and personnel trained in all necessary Australian Quarantine and Inspection Service (AQIS) standards, we’ll ensure your vehicles, stores and equipment comply with Australia’s quarantine requirements. Our quarantine cleaning services include:

  • quarantine container unpacking
  • quarantine cleaning of all types of motor vehicles including construction and agricultural equipment and machinery
  • fumigation
  • debarking wood

We provide these services through our Customs and AQIS accredited facilities nationally.

Where we operate

Through our global networks and relationships, we’re able to provide quarantine management services around the world. Talk to us about your needs, and we’ll tell you how we can help.

We provide quarantine cleaning services for cargo coming into Australia - we can either deliver these services onshore in Australia or offshore before your cargo arrives.