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Freight Preparation & Packaging Guidelines

At Toll, the safety of our customers and people is paramount. 

We pride ourselves on ensuring the safe and on-time delivery of your freight. Our worldwide reach extends to over 220 countries delivering freight in all shapes and sizes, ranging from documents and parcels through to large and palletised freight. 

Your freight travels long distances across Toll’s extensive network. The journey starts from when the freight is picked up, loaded into a vehicle, vessel or aircraft, placed onto one of our conveying systems and delivered to its final destination. This information on this page provides general guidance and examples of recommended packaging and labelling methods. To assist in ensuring the timely and safe transport of your goods, it’s the responsibility of the sender to adequately package and label their freight. Toll reserves the right to refuse pick up if the package is unsafe or if the label is insufficient for transport.

All freight should:
  • Eliminate the risk of injury to those handling and receiving the goods
  • Be able to withstand being transported over long distances
  • Provide sufficient protection to minimise the risk of damage to the contents
  • Clearly display shipping details

Help us get your package to its destination swiftly and safely. It's as easy as 1,2,3

1. Assess 2. Pack 3. Seal & Label
  • Consider the weight of your freight to ensure the packaging can adequately support its contents
  • The type of freight
  • (e.g. liquids) which require specific packaging
  • Any packaging related regulatory requirements (e.g. transport of dangerous goods)
  • Always use quality packaging material
  • Ensure the inner and outer packaging is suitable
  • Your freight should be securely packed in a satchel, carton or on a pallet
  • Use quality tape and H taping method to secure cartons
  • Ensure the correct details are on the consignment note and apply an address label on each item
  • Make sure the label and barcode are clearly visible
Assess your packaging requirements

Here are a few points for you to consider

Parcels are often handled manually, placed on sortation systems, consolidated onto pallets and loaded and unloaded using forklifts. Assess your packaging requirements Before you start packing, make sure you assess your packaging needs to protect your shipment from damage and additional charges



Type of Freight


Ensure the packaging is of adequate strength to support the weight of your freight


Items that are regulated (e.g. dangerous goods) may require specialised packaging or additional packaging requirements


Some items may require specific packaging materials, techniques and handling labels (e.g. shipping liquids)

Size and Shape

Intended Use


Additional care (e.g. extra wrapping and protection) is required for irregular shaped or sharp items

For packages intended for retail use, be sure to use quality packaging and overpacks to prevent cosmetic markings

Fragile items require additional protection (e.g. cushioning or protective padding)


Packaging materials

We take great pride in making sure your goods arrive on time and in optimal condition, whether you’re shipping wine, car parts, electronics or industrial machinery. You can help us make sure your shipment reaches its destination safely by using sturdy and appropriate packaging.

Inner packaging

Packaging comes in all shapes and sizes so when it comes to protecting your freight from damage, it’s important to select the right type of packaging material for your item. Bubble wrap, foam peanuts, air bags and cardboard dividers are some common examples of internal packaging materials.

Bubble wrap Air Bags
  • Provides cushion protection against shock and vibration
  • Use multiple layers to wrap individual items
  • If required, use packing tape to secure the bubble wrap to the item to prevent moving in transit
  • Used primarily as void fillers for lightweight items
  • Designed to prevent contents from shifting within a box during transit
  • Not recommended for items with sharp edges
Foam Peanuts Inserts and Dividers
  • Used primarily as void fillers for lightweight items
  • Can be used when double boxing items as it provides good protection against shock, vibration and movement within a larger box
  • Ensure the box is filled from the bottom to the top
  • Inserts are used to hold items securely in place within a box
  • Dividers are used to keep items separate and stable in a box
  • Ideal for fragile items such as glass bottles or multiple items within a box

Outer Packaging

Choosing good quality and suitable packaging ensures that your freight remains safe throughout its journey.

Packaging must be designed, constructed, filled, secured and strong enough to withstand the normal conditions of transport and handling, as items are moved between various vehicles or aircrafts and automated sortation systems. We do not recommend reusing old boxes as packaging loses its integrity after several uses.

When selecting a box, you will need to take into consideration the weight of the item, size of the parcel and strength of the carton. Refer to the following guide for box construction.

Suggested box strength

Single Wall Double Wall Tri Wall or Specialised
Light weight items less than 10kg Fragile or heavy items (10 - 25kg)

Heavy items over 25kg


Speak to your packaging supplier for more information

Insufficient packaging can have the potential to cause injury to people, property and the community. Together we can ensure the safe transport of your freight.


A good seal helps to protect and reinforce the strength of your package. The type of adhesive tape you choose and how you seal your parcel makes a big difference in protecting your parcel from getting damaged during transit.

Sealing with the H taping method

For general use, Toll recommends using good quality polypropylene tape (brown plastic tape) of at least 48mm width. When sealing corrugated boxes, apply tape on all seams using the H taping method.



Step 1

Step 2 Step 3
Apply tape across the length of the top flap Apply tape across all seams, forming a H-shape Apply tape across the top and bottom seams for strength


Shipment Labels

Displaying the shipment address details accurately and clearly helps ensure the timely delivery of your item to its destination.

Remove old labels

Print new shipment labels

Accurate shipment labels

Ensure the packaging is of adequate strength to support the weight of your freight

We recommend using quality adhesive paper to print new shipment labels. If using plain paper, place the labels in a clear document pouch. Ensure the delivery address and barcode are clearly visible

Include the business / company name (or persons name if being sent to a private address), full delivery address, contact details (the receiver’s name and phone number) and any delivery instructions are on the labels

Spare label

Clean and dry surface

Position the label correctly

Place a spare label inside the package to help us identify your shipment should the original label get damaged Make sure that the surface, where the label is to be applied, is clean and dry Apply the shipment label securely on the largest flat surface, avoiding the seams and edges and ensuring that the barcode is affixed firmly, flat (not wrinkled),  not covered by tape, wrapping, straps or other labels

Handling Labels

Assist us to appropriately transport, handle and store your freight by using the applicable handling labels such as “This Way Up”. Please apply ‘heavy’ labels on any items over 15kg. Where possible, the label should be positioned next to the shipment label.

handling labels

All material contained on this page is protected by copyright. You must not copy, modify, transmit or distribute any material without the consent of Toll Holdings Ltd. The information contained in this document is intended for general use only. To the extent permitted by law, Toll Holdings Ltd, its subsidiaries, agents, employees and its suppliers, are not liable for any damages of any kind related to the completeness, timeliness, suitability or accuracy of the material contained in this document. It is the responsibility of the Sender / Shipper to ensure compliance with all relevant laws, regulations and ensure freight is suitably and sufficiently packaged for transport. All services are subject to the terms and conditions outlined in the Terms of Service – see